Drew Madden has emerged as one of the most important figures in the healthcare IT consulting space throughout the past two decades. Out of college, Madden immediately went to work for one of the biggest providers of healthcare technology, the Cerner Corporation. After a year-long stint there, he went to work for that firm’s largest competitor, Epic Systems. As Madden describes, these two companies are the Pepsi and Coke of the healthcare technology space. These experiences gave Madden a first-hand, in-depth look at the software that drives the vast majority of hospital operations throughout North America.
And he was able to use this experience to become one of the most formidable healthcare IT consultants in America. Going to work for Nordic Consulting Partners, Madden quickly established himself as one of the company’s brightest stars. He was able to bring in massive amounts of new business to the company while providing top-flight solutions to the company’s many clients. Eventually, he was tapped to lead an executive role. And in 2011, he became the CEO of the firm.
But it was here that Madden first started to realize that the entire culture of the healthcare IT industry was not geared in the optimal direction. Madden saw that many of the people working in the field were enormously talented software developers with striking levels of skill. But he also saw a hole that existed in addressing the problems that people had while working with the software as well as with each other. While the software itself was among the finest that had ever been developed, it was the people using it who needed the bulk of the attention of these systems’ designers.
Madden knew that a sophisticated software solution was of no use at all if the end users could not make the best use of it. He decided to break off from Nordic and found his own firm. Called Evergreen Healthcare Partners, the company is dedicated to taking a human-centric approach to healthcare IT, giving extra attention to the people who use the software and the patients that they serve.